Needed a replacement chain for one of my wife?s favorite necklaces. The staff did a fantastic job helping me pick a new chain and one far more durable than the original. I even got a trade in allowance on the broken chain. Upon checkout I was a bit blown away that the gentleman helping recalled my name from our very brief exchange when I first walked into the store. The staff went so far as to package the necklace into a new box with a bow and a gift bag of exceptional quality. This could have been a very simple in and out purchase and it was, but the staff went above and beyond what I was expecting. I highly recommend shopping and supporting J David?s!