I went in to have them look at an heirloom watch, after about ten minutes the sales person Kim had my info but unfortunately were unable to fix my watch. Good ending here, while my watch was being looked at my wife was looking at rings and found one she 'loved'. I missed her birthday a couple weeks ago due to work so I acted like we were done and sent her to the truck but went back in and bought her the ring at a very affordable price. Great service and prices so I will be back!