Nate, the Brookside, and the BA are team were so informative, honest, and passionate about their work. My fiancé and I had a family heirloom engagement ring that we were trying to get adjusted for me. We were nervous and unsure of what jeweler we could trust in town. J David does their goldsmithing in house, or sends it to one of their other stores in the area. Unlike a lot of places, you can be sure they aren't sending your jewelry to an outside company. We were very nervous on what would happen to the ring because it was so old, high quality, and held a lot of sentimental value. They walked us through the whole process and showed us the area where they clean and service all the jewelry. They provided us with follow up details like insurance recommendations, appraisal services, and let us know we could come in to get our jewelry cleaned anytime. Since then, we get all our jewelry at J David!